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andrewatfornax

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Everything posted by andrewatfornax

  1. Hi Paul, What version of Revive Adserver are you running? What version of OpenX did you upgrade from? Did you go directly between those two versions, or have there been versions of Revive Adserver in between? Thanks.
  2. See above re: my comments about the development team "not caring". Of course we care - we would not do what we do (for free) if we didn't care. (Either that, or we're all mad!). However, we do get a lot of new bug reports on GitHub, and sometimes, they just sound like requests for support. We could do support through GitHub, but if that's the case, then we're paying a lot of money (at our own expense, for free, for no reward other than personal satisfaction) for this forum! So, we'd rather close a few cases and ask people to come here first if it's not a clear cut, definitely a bug type of report. If you're able to make sure bug reports are clear cut, and include all the detail required to prove it's a bug (and even better, send a pull request with it), then this will hugely improve the Revive Adserver community for everyone, as well as making the development team more able to correctly and swiftly respond to bugs. In the mean time, when we get it wrong, and close something that actually is a bug because we think it's a support case - please accept our apologies. We're not perfect - just a few guys who love Revive Adserver, and want to do the best we can in our spare time to make it better. Cheers, Andrew
  3. Hello! If you disable maintenance, Revive Adserver won't work. Maintenance needs to be run to ensure that statistics are summed up, and banner delivery priorities are re-calculated. Please see: http://documentation.revive-adserver.com/display/DOCS/Running+Maintenance As for us helping out in the forum - we provide the forum (for free) for the software we develop (for free), and we help out when we can (for free). I also have a day job that takes up 45+ hours a week. So, I do my best to make Revive Adserver as good as it can be, and to help out and answer what questions I can, when I have time. I also hope that the project grows, and more people help out and provide good answers. However, as this topic started out as an issue about missing stats in Revive Adserver 3.0.0, which was resolved by the user, but has now morphed into a discussion about the issue in 3.0.3, it's not always easy to see what's going on or be immediately responsive. Until someone offers to pay me to do this full time, I'm afraid support from the development team will have to be on a good will basis! It has been, and is fixed in Revive Adserver 3.0.4. Thanks to all who helped locate the cause and gave us the information needed to fix the issue.
  4. Yep - use the JavaScript tags!
  5. I think they can, it's just not recommended - without anything else present, if Revive Adserver decides that an impression isn't needed, a blank will end up being served, which means the impression won't be counted, and Revive's view of the available inventory will be wrong. Where are you seeing this warning, by the way? I have just tested linking a contract campaign to a zone, with no other campaigns linked, and I can't see where a warning appears... Can you provide a screenshot, please? If Revive does this, I may have a documentation update I need to do!
  6. Do you mean, can Revive Adserver display a certain banner (or set of banners, or externally provided invocation tag) in the event that it would otherwise have no banner to display? If that's what you're asking, then yes! You can definitely configure Revive Adserver to ensure that, no matter what, there is a fallback banner (or tag) that will be displayed to the user, so you don't have an "empty" impression.
  7. So, to clarify - if you've taking the (wise) precaution of running your Revive Adserver admin interface on an SSL secured site, you should check to see if your webserver's SSL capabilities have been affected by heartbleed, and act accordingly. However, there's nothing specific to Revive Adserver here - this is a general problem for many webservers etc.
  8. Please see the documentation on running maintenance: http://documentation.revive-adserver.com/display/DOCS/Running+Maintenance
  9. I think we fixed this issue with the 3.0.4 release. Sorry about that - we had an issue with the automatic generation of some of the files.
  10. The two issues are related. :-) To try to stop people from applying Geo targeting to banners when their Geo targeting plugin isn't working properly, Revive Adserver won't show you the options to adding Geo targeting to banners when the admin interface can't see the GeoIP data. However, because some (advanced) users set up the admin interface and delivery systems on a different servers (for increased scale), and because some (corporate) users have an internal network that they access the admin interface with (which because of the IP address they use, will not get a hit in the GeoIP database), there is the option to override this "feature" to ensure that users can apply Geo targeting to banners. So, it looks to me like you have something incorrectly set up, and thus have no GeoIP data to target with - that's why you can't add Geo targeting to your banners without setting the option; and why when you do apply Geo targeting to your banners, they don't show up. What targeting option(s) are you applying? By default, the "MaxMind GeoIP Plugin" will only provide country information (where available).
  11. Looks like the answer I would have suggested if you didn't get to the solution first!
  12. The download is unlikely to have lacked the plugins. However, it clearly did not install the plugins. Do you still have your log file with the details of what happened?
  13. Hi! Easy question to answer - because of the history of the project. It started out way back when as an open source product to do what was needed - and this really is a long time ago now - and billing & payment simply wasn't a need. Then it was adopted by the company that is now known as OpenX, and again, that company as it developed the software simply didn't need this functionality. Now that the project has been brought back to the open source community, it's possible that we could add this feature, if there's demand for it, and time and/or funding to make it happen. But as a volunteer-based open source project.... Well, the team does everything it can to make Revive Adserver great, but I can basically guarantee we can't make everyone happy & add every feature. Not unless someone wants to come along and come up with a finance package for it that lets us code full time on the project!
  14. If I was trying to debug the issue, I'd start with a clean browser, no cookies, and use a cookie inspector tool to see if I can see the cookies being set, and at least confirm if the cookie magic is happening; if that's okay, then I'd look at what is being logged in the database; if there's nothing happening there on conversion, I'd use xdebug to walk the code and see what's happening.... But that's a pretty heavy process, unfortunately. I hope to get to conversion tracking documentation soon, so chances are I will be stepping through the process and confirming that it really is working soon - and given that I'm not hearing really loud shouting that it's broken, I'm pretty confident that it can work; so chances are you have a configuration issue with the setup...
  15. If by "control panel" you mean the Wordpress control panel, then no, you can't upload and install Revive Adserver through the Wordpress control panel. However, as mentioned above, you mean your hosting provider's control panel, then you may be able to do this. Please see your hosting provider's documentation on how to upload files, if that's what you mean.
  16. Which account is ID 2, and is thus set to GMT time? Is that the account you see the statistics displaying in GMT time in?
  17. I don't see why not. Revive Adserver can deliver ads to any website where you can put code into the site to make banners display.
  18. Maybe you could be clearer, please, on what you mean by saying that you "can't edit" a banner, and what "the link" is that you are clicking? Are you talking about something not working in the Revive Adserver UI, or are you saying that the banner you have created is not working as you'd expect? Some screen grabs of how things are actually set up and/or somewhere we can see the banner(s), if appropriate, would help. Thanks.
  19. After going to the Plugins tab, you need to click on the "Details" link for the Invocation Tags Plugin, before you can see the "Settings" link, but otherwise, the above is spot on.
  20. The Revive Adserver configuration file will be in your installation's "var" directory. It will have a name based on the domain name the site is running on (or installed with) with a .conf.php extension on the end. So, for example, it may be called "www.example.com.conf.php".
  21. Please let us know how you get on! The option for changing the operation interval was introduced for a specific need way back in the day, but unfortunately, unless you have amazingly high traffic volumes, reducing the OI from the default of 60 minutes tends to cause issues, because the (relatively) small number of impressions per OI means the maintenance script struggles to do a good job. Note that changing the OI will mean it takes a while for Revive Adserver to "learn" what the new impressions/OI values are, so don't expect instant and immediate results. One other tip might be to add some delivery capping to the banners, so that you only show each banner a few times a day (e.g.) to any given user. That can really help prevent over-delivery by thinning out the number of impressions that are possible. HTH!
  22. Ah, now, there used to be a feature to allow eCPM-based prioritisation, but I have to admit that I'm 100% sure that this is still definitely around and working. This is something that I suspect I will be looking into while working on documentation updates - but feel free to have a poke about and it might be in the config options somewhere and you can let us know if it is?
  23. I've created some documentation for this now! http://documentation.revive-adserver.com/display/DOCS/Running+Maintenance HTH.
  24. Revive Adserver uses PHP's mail() function to send email - so, exactly how that happens depends on your PHP configuration. See http://www.php.net/manual/en/mail.configuration.php for details.
  25. HTTPS connections will be enabled & handled by your web server - please see your webserver documentation!
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