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Zain-Alabdin

Banner showing on desktop but not mobile!

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Hi,

I have a banner in a campaign. The banner shows ok on desktop but not on mobile. There is geo-targeting and it used to work now all the sudden it doesn't.

It has a weird behavior as previously it used not to accept clicks through mobile!

Thank you

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Hi @Zain-Alabdin,

Well, if it used to work - what changed between when it worked, and now?

The easiest way to diagnose these kinds of issues is to create a test case - set up a new banner/zone combination, with no limitations. Put the zone tag (same as you are using with the issue) into an otherwise blank test page, and see if that works.

If not, then there may be an issue, and we need to look into it.

If it does, then you can start to add changes (e.g. add geotargeting) and see if any of the changes break things.

Please also remember: https://documentation.revive-adserver.com/pages/viewpage.action?pageId=9044056

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@andrewatfornax

Which tag method is bettet: <head> script + zone or zone only?

Also you said put canpaign with no limit but I see that I have to put click limits or like a date limit

Thank you so much and sorry I'm new to revive

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Hi @Zain-Alabdin,

Well, every zone tag type has pros and cons - otherwise there would only be one type of tag!

We have tried to list some of the details here: https://documentation.revive-adserver.com/display/DOCS/Invocation+Code%3A+Zone+Level

The supported tag settings on https://documentation.revive-adserver.com/display/DOCS/Tag+Settings may also influence your decision.

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