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They do have clickTags defined their banner code. Here is that segment: <script> var clickTag = 'https://www.vemlidy.com/TAF/vemlidy_com/v1/static/taf/pdfs/Vemlidy_Traditional_Chinese_Important_Facts.pdf'; var clickTag2 = 'https://www.vemlidy.com/tch?utm_source=asianmediagroup_asiamediagroup_network&utm_medium=display&utm_campaign=2017_consumer_vemlidy_awareness&utm_content=TCH_300x250_desktop'; </script>

Thanks for the suggestion, Matteo. Unfortunately, the Google page wasn't helpful as the banner files provided by the client are coded quite differently. Here is the test page of their banner without the macro, which works fine except that our Revive server doesn't track any clicks: http://asianmedia.com/Tags/test_300x250_ms3.html When we add the {clickurl} macro ahead of their jump URL linked to the clickTag, the browser sends this error message: The requested URL /MS3images/1338b2793eaf578a76149be640a94904/%7Bclickurl%7Dhttps://www.vemlidy.com/tch?utm_source=asianmediagroup_asiamediagroup_network&utm_medium=display&utm_campaign=2017_consumer_vemlidy_awareness&utm_content=TCH_300x250_desktop was not found on this server. Here is a test page displaying the banner with the click macro added: http://asianmedia.com/Tags/test_300x250-2_ms3.html I would really appreciate any help you can provide as to how we might get this banner to track clicks on our Revive Adserver.

On all the campaigns for which we were provided zipped HTML5 banners to iimplement, we were unable to get our Revive adserver (ver. 4.1 and earlier) to log clicks. We tried modifying the files to add a {clickurl} to the index file itself, then rezipped it and installed it via the Revive banner UI. We tried adding the {clickurl} macro in front of the URL in the Destination URL field. Nothing allowed us to track clicks. So we have had to use the unsatisfactory workaround of calling the index page to an iframe, changing the links in the index page to all the various component files, then surrounding the entire iframe with a click division to which we prepended the {clickurl} macro. Here is an example: <div style="position: relative;"> <a target="_blank" href="{clickurl}https://www.vemlidy.com/tch?utm_source=asianmediagroup_asiamediagroup_network&utm_medium=display&utm_campaign=2017_consumer_vemlidy_awareness&utm_content=TCH_300x250_desktop" style="position:absolute; top:0px; left:0px; display:inline-block; width:300px; height:250px; z-index:0;"> </a> <iframe src="https://asianmedia.com/SS/Gilead-803/chi-300-dt/index.html" width="300" height="250" style="border:0px;" sandbox="allow-scripts" scrolling="no"></iframe> </div> This can work (albeit being tedious) if the entire banner has only one clickTag and no other controls. But it isn’t satisfactory when banners have two different clickTags or other controls like scrollbars, etc. Is there a way to be able to upload zipped HTML5 banners and track clicks? I would really appreciate if anyone can show us how to get clicks tracked as it would save us a lot of hassles in implementing HTML5 banner zip files. Thank you.

Some of our publishers can't or won't accept tags. Instead, they require the actual banner or video file for them to serve directly. Is there a way for us to generate Revive tags that we can send to the publisher to implement so we can track their impressions and clicks?

Doubleclick for Advertisers is now using asynchronous tags and deprecating synchronous tags. I can't figure out where to place the Revive clicktracking macro {clickurl} on the asynchronous tags which typically looks like this: <ins class='dcmads' style='display:inline-block;width:728px;height:90px' data-dcm-placement='N5079.1170589ASIANMEDIAGROUPINC/B10259981.137267464' data-dcm-rendering-mode='script' data-dcm-https-only data-dcm-resettable-device-id=''> <script src='https://www.googletagservices.com/dcm/dcmads.js'></script> </ins> Any suggestions would be greatly appreciated!

I am experiencing a similar issue. When I serve a video banner the video plays fine on Chrome and Firefox but does not show up on Safari. A programmer I spoke with suggested that it is likely to be a php issue involving the ajs.php script. I was leery about making modifications to that script, but I am now beginning to think there is some bug in that script that causes some banners not to display correctly on Safari. It would be great if one of the moderators could take a look at the issue.

I had to recreate the config file on the 3.2.2 install because it was accidentally overwritten by a the config file from our old 3.2.1 install that we were phasing out. I managed to get the server delivering and logging again, at least to the database, but I am now unable to access the admin interface. When I try to log in, I get a server error message though I know the access credentials are correct. It fees like some kind of permissions issue or possibly some error in the way my admin account was set up in the database. Is there some way to directly repair this problem in the mysql database itself? Thanks.

Hey Seth, We use the GeoIOCity, which lets us target by city or DMA (designated market area), or of course by country or state (province) of any nation. The price depends on the degree of specificity you need. If you're just targeting an entire continent, you probably don't need a very large one and the price would be fairly low, I would imagine. Hey zFidel, Yes, we do see some geotargeting discrepancy with Doubleclick (Google) but generally it's not bad. For some reason, in the SF DMA there seems to be a lot of impressions that are seen by Revive's targeting as SF DMA but which Doubleclick sees as China. This happens despite us having set it to determine the real IP address of viewers behind a proxy server. We think it's because some Chinese use proxies based in the SF Bay area to view US-based sites to get around their government's restrictions. So, yes, proxy servers will cause this discrepancy but setting Revive to seek out the real IP doesn't seem to prevent it.

We have been asked to serve banners to an SSL domain. Do we need to do anything besides modifying the tags to begin with https://... and setting the configuration file to SSL=1? Currently our server is self-authenticated so we can send and receive SSL emails. Do you need a certificate from an outside authority? Do we need to create a second SSL installation of the Revive adserver? Would appreciate any insights you may have. Thanks!

Hello zFidel, Are you subscribing to a geotargeting database? The database changes constantly so you should probably update it at least once or twice a month. If you are relying on the nominal one that comes free with the server, it won't be reliable at all. We subscribe to the Maxmind GeoIPCity database which seems to agree pretty well with DFA/Google.

Hello zFidel It wasn't a plug in but a module comprising 2 php files uploaded to the plugins/deliveryLimitations/Client/ folder and 1 php file uploaded to the lib/max folder. It was from a company called adservermods. Meanwhile, since we use device targeting constantly, I found a mobile targeting plugin from a company called reviveadserverplugin.com which seems to work well with 3.2.1 I am still trying to get an update from adservermods but so far the update they sent has not worked. Hopefully they will figure out a way to make it work on the new server. Their module doesn't offer targeting for specific mobile device types but is convenient for those campaigns that need generic targeting of desktop, tablet or mobile rather than more granular targeting.

Believe me, we truly appreciate the Revive Adserver because it offers a very elegant and efficient option without getting caught up in a very restrictive and costly ecosystem controlled by Google, Microsoft and a few other giants. We have been using OpenX and Revive now for over a decade. I also understand the constraints under which the Revive team works, and I have tried to support it by buying plugins created by team members. But several times a year we face situations when it would be nice to have more seasoned experts willing to provide prompt solutions or at least point us in the right direction so we don't have to devote so much time to trying to find solutions on our own. I am currently facing one of those situations. I was not able to get any help on this forum, so am now turning to others for help. I like the Admin's suggestion of some kind of paid subscription-based premium service that would assure prompt, reliable support from a knowledeable team. I for one would support it, as long as the cost is reasonable.

While trying to upgrade to 3.2.1 from 3.1 my Admin, Default Account, and in fact, all users are unable to access the user interface preferences. On the Stats page all I see are the list of Advertisers or Websites and not the usual columns showing impressions, clicks and CTR. When I click the user interface preferences, all settings are blank. None of the data columns are checked and the timezone is unselected. When I clicks the settings and try to save it, it behaves as though it's saving but simply restores the blank settings. But when I examine the database itself via phpMyAdmin, all the preference settings remain intact. In fact, all the user preference settings in the database are the same as the old database which does allow access to user preference settings and displays the data columns. To see whether this is an issue with this particular database, I changed the configuration file to direct to the old database and was able to see the stats fine. So the adserver appears unable to access the database tables pertaining just to the user interface preferences. Campaign and banner settings can be accessed and changed without problems. What could be preventing access to the user preference settings on this particular database? Is it some kind of a file lock issue?

It appears to be related to the abilty of users like Admin or Default Manager to save preferences. Is there some inadvertent change or error that could prevent users from saving their preferences? The server seems to have nullified all user preferences to default settings, which means none of the stats columns showing and the time zone being blank and language being Albanian.

That problem has been resolved by getting an updated plugin. But we are now facing a new issue. We can't see any of the stats column. I noticed that all the stats columns had been nulled out in the user preferences. When I tried to check them to show, I was unable to save the change. I am also unable to set my time zone or language since my recent effort at upgrading to 3.2.1. Please advise what can cause this. The database appears to be intact and correct.

You seem to have had the same problem I am experiencing now. I can't seem to save any user preferences in order to be able to set time zone, show columns of stats, etc. Were you able to fix your issue? If so, how? I would really appreciate your response as we are facing a crisis because of this! Thanks.

In the process of trying to upgrade from 3.1 to 3.2.1, I am now suddenly unable to see any impressions and click stats. When I looked at user preferences, they had been deselected. When I tried selecting them to be visible again, the server refuses to accept the change, going back to the unselected state. So at the moment all I can see are the names of Advertisers and Websites but without any of the Columns showing Impressions and Clicks and CTR. This is an urgent problem for us so if any of you know what could be preventing me from accessing and modifying the preferences, please let me know. I know the database is still there because I checked, so this must have something to do with permissions or some settings error that prevents any access to stats.

After upgrading to ver. 3.2.1 we noticed that the geo limitations were not being observed by various geo- and device-targeted campaigns. We checked the delivery limitations pages and saw this warning on all banners with geo and device limitations: WARNING: The delivery engine limitations DO NOT AGREE with the limitations shown below Please hit save changes to update the delivery engine's rulesSome of delivery limitations reports incorrect values:Unknown operator

We purchased a module from an outside vendor to do device targeting. It worked fine for ver. 3.0.5 and 3.1. However, when we upgraded to ver. 3.2.1, it stopped working. Now it gives the error message: WARNING: The delivery engine limitations DO NOT AGREE with the limitations shown below Please hit save changes to update the delivery engine's rulesSome of delivery limitations reports incorrect values:Unknown operatorIs there a reliable plug-in for device targeting? It seems as though it should be a basic function of the adserver. IN response to one of my earlier posts, Erik Geurtz had suggested that a plug-in isn't needed to be able to device target. However, we were not able to figure out how to target by device until we purchased the module.

This message is directed at Software Developers familiar with Revive Adverserver: We're interested in a plugin that would let us serve two gif or swf files or a file and a banner tag as an auto-expanding banner. The small one would be the base banner and the larger one the expanded banner. The features it would need are: 1. a collapse button' 2. a replay button 3. the ability to switch between auto-expand and expand-on-mouseover. The plugin must be totally self-contained so it is automatically incorporated into each Revive adserver upgrade. Thanks.

Is there a plugin that would allow two flash banner files (either gif or flash) to be input and served as an expandable banner? For example, a 300x250 banner could be the base banner that can be served into standard 300x250 zones. A second banner of 600x300 would be the expanded banner. We would want to be able to specify whether the banner expands on mouseover or automatically on load. A close button would be provided so the user can collapse it. Ideally it should also be able to work with a banner tag (e.g. a DFA or Conversant tag, instead of a flash or gif file) as either or both the base and expanded units. This kind of versatile plugin would be valuable to clients who are interested in using expandables but don't want to incur the cost of developing their own unit. Please let me know if you are aware of such a plugin or would be able to develop one for us. Thanks!

Hello, Is it possible to serve overlays to mobile devices using Revive? I assume it is not possible to use the built-in overlay layer to serve to mobile devices? Is there a plugin that can accomplish that?

I just got through commenting out the extension=ixed.5.5.lin because our server's CPU usage went through the roof after I installed that extension to accommodate the VidiX plugin. but after I restarted the server, I went to our Revive adserver and saw the following error message: Warning: date_default_timezone_get(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home/asianm6/public_html/GAAN/variables.php on line 67 I had not changed any time setting. Where do I need to make the change to get rid of this error? Thanks.

Thanks, Erik. I'm interested and sent you a request via your site but haven't received a response.

Our client has sent us a tag for a pre-roll. It checks out fine. The problem is that we need to serve this pre-roll to a number of sites. So we entered the tag into a new campaign on our Revive server. But so far we have not been able to use the format suggested by one of the forum users to generate a VAST tag that works on the VAST Ad Tester. We have the IAB VAST plugin installed on our Revive 3.1.0 server. Can someone give me an example of a VAST tag that we can use to invoke the preroll from our Revive ad server? Thanks.