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Having trouble with invocation codes


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We are migrating from a very old version of Revive (3.2.1) to the current version of 5.3.1. Clearly there is a learning curve around the differences. We are having trouble getting the invocation code to work for a zone configured for "Newsletter/Email" use. Even though we have a banner and parent campaign assigned to the zone, it is only producing the default 1x1 gif when called. Is there a common configuration we may have missed? Appreciate any advice, and thanks in advance.

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