DianneC Posted September 20, 2016 Report Share Posted September 20, 2016 I was cleaning up our account and deleted some legacy users who no longer work for us. I also updated the email address for the user that I log in with. Now I seem to have lost all the advertisers and associated campaigns that we've been using. Please can someone help! Quote Link to comment Share on other sites More sharing options...
Erik Geurts Posted September 20, 2016 Report Share Posted September 20, 2016 If all you did was deleting "legacy users", then it is unlikely you deleted advertisers as well. So it seems you like you may have accidentally deleted these advertisers themselves. Unfortunately, there is no way to get them back other than to restore a database backup from before you did these things. Quote Link to comment Share on other sites More sharing options...
DianneC Posted September 20, 2016 Author Report Share Posted September 20, 2016 Hi Erik I also now don't have access to inventory or campaigns that had been set up over the years. And there is no way I accidentally deleted so much when I just removed some users. It's like I'm not on the former permission group, or am now on a different 'Manager' within the system. Could there be any other explanation. Thanks Quote Link to comment Share on other sites More sharing options...
DianneC Posted September 20, 2016 Author Report Share Posted September 20, 2016 What gives me hope is that the ads we have set up to run are still going out. So everything is active, I just can't see any of it. Quote Link to comment Share on other sites More sharing options...
Erik Geurts Posted September 20, 2016 Report Share Posted September 20, 2016 It's going to be hard if not impossible to assist you with this through the public forums. I assume it's going to take a bit of hands-on work to get you back in control of your ad server. Have you considered hiring someone to fix it for you? Quote Link to comment Share on other sites More sharing options...
DianneC Posted September 21, 2016 Author Report Share Posted September 21, 2016 I have to consider it. Where would I start? Quote Link to comment Share on other sites More sharing options...
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