Inconsistent GeoTargeting Behaviour (IP2Location)

[Reid]

Hi folks,

I've recently switched from MaxMind geotargeting to IP2Location. I'm using the IP2Location Revive plugin (https://www.ip2location.com/developers/revive-adserver) under Revive 3.2.4 with the paid version of IP2Location's DB-15 database (https://www.ip2location.com/databases/db15-ip-country-region-city-latitude-longitude-zipcode-timezone-areacode).  In general, the plugin installation and database upload seems to have gone well, but I'm seeing some inconsistency in the behaviour and I'm wondering if others had seen similar behaviour and/or have some tips as to where I can look to debug the issue.  I've setup a "website" within Revive which has 3 banners associated to it.  Here's a quick run-down of what's working and what's not when I run the invocation code for that "website":

• With no delivery limitations, the banners appear properly.
• If I add a "Is any of" delivery limitation on an IP2Location region of a different US state than I'm in, it correctly does not show that banner to me anymore and my client correctly sees it (he's in that state).
• If I limit the region to be my state, I correctly see it.
• If I limit one to be my state & city, I correctly see it.
• If I limit one to be my area code, I correctly see it.
• But...
• If I add a delivery limitation of "Is not any of" for a state I am not in (only), that particular banner does not appear for me. (But it should since I'm not there...?)
• Also, if I add a "Is any of" delivery limitation by Timezone (and choose -4, -5, -6 - one of which should cover me depending on whether standard vs. daylight savings time is considered), it doesn't appear.

Any help/ideas would be appreciated!

Thanks,
Reid

Edited September 19, 2016 by Reid
Typo in title

[Erik Geurts]

For support on products by IP2Location, please contact their support dept.

[Reid]

Hi Erik,

I figured that was the case and started with them prior to posting here.  Alas, they responded:

Thank you for contacting IP2Location.

Unfortunately, IP2Location roles is to supply the database only. For application related issue, you will need to contact Revive for the support.
      
Regards,

[Erik Geurts]

They made that plugin at https://www.ip2location.com/developers/revive-adserver , they should support it.

[Reid]

Hi Erik

Understood and agreed. (Which is why I went to them first). I'll hit them up again.

Thanks!
Reid

[eslim]

Hi,

I know that this plugin is not made by Revive Adserver, but after checking the sample file they are offering on their website I found what is wrong with time zone.

Instead of using -4 you should use -4:00