Blank Page (Error 500) On Statistics Page

[jerrry]

Hi, I'v tried to install a clean version of Revive Ad Server 3.0.2. Everything seems to installed fine, but when I log in and click to "Statistics" page, I see blank page with "500: Internal server error" (this page shows in few other menu items like "Targeting channels", "Banners" or "creating new banner page   … etc. Can you please help me, because I don't know where is the problem.

[Erik Geurts]

Hello,

 

Please review your Apache error log, the cause of the 500 error will be listed there.

[jerrry]

Here is list from my error log. I tried to contact my hosting provider, but everything seems to be fine, but I don't know why I still receiving Error 500 page  (I'v changed my original domain to mydomain.com)

Dec 30 09:35:36 pip pound: my.ip.address.xxx GET /www/admin/stats.php HTTP/1.1 - HTTP/1.1 500 Internal Server Error (ads.mydomain.com/- -> 127.0.0.1:5081) 0.200 sec
Dec 30 09:35:37 pip pound: my.ip.address.xxx GET /www/admin/stats.php HTTP/1.1 - HTTP/1.1 500 Internal Server Error (ads.mydomain.com/- -> 127.0.0.1:5081) 0.109 sec
Dec 30 09:40:31 pip pound: my.ip.address.xxx GET /www/admin/stats.php HTTP/1.1 - HTTP/1.1 500 Internal Server Error (ads.mydomain.com/- -> 127.0.0.1:5081) 0.106 sec
Dec 30 09:40:32 pip pound: my.ip.address.xxx GET /www/admin/stats.php HTTP/1.1 - HTTP/1.1 500 Internal Server Error (ads.mydomain.com/- -> 127.0.0.1:5081) 0.106 sec
Dec 30 09:40:42 pip pound: my.ip.address.xxx GET /www/admin/campaign-banners.php HTTP/1.1 - HTTP/1.1 500 Internal Server Error (ads.mydomain.com/- -> 127.0.0.1:5081) 0.108 sec
Dec 30 09:40:43 pip pound: my.ip.address.xxx GET /www/admin/campaign-banners.php HTTP/1.1 - HTTP/1.1 500 Internal Server Error (ads.mydomain.com/- -> 127.0.0.1:5081) 0.173 sec
Dec 30 09:41:36 pip pound: my.ip.address.xxx GET /www/admin/stats.php HTTP/1.1 - HTTP/1.1 500 Internal Server Error (ads.mydomain.com/- -> 127.0.0.1:5081) 0.114 sec

I'v compared Revive AdServer system req. with my server settings and there is nothing wrong too

 

Webserver

Apache with mod_php or any webserver using FastCGI (nginx, IIS 7+, lighttpd, etc.): yes, FastCGI

PHP 5.1.4+, 5.2.x, 5.3.x, 5.4.20+, 5.5.2+: we are using 5.3, can be switched to 5.4 or 5.5

Required PHP extensions: zlib, pcre, xml, mysql and/or pgsql: zlib - yes, pcre - yes, xml - yes, mysql- yes

Suggested PHP extensions: curl and/or openssl, gd, any opcode cache extension (opcache, apc, eaccelerator, xcache): curl - yes, gd - yes

cache extension - not installed on our shared hosting, but is it really necessary?

Apache .htaccess - available

 

Database server

MySQL 4.1+: we are using version 5.x+

 

 

Can I somewhere in Revive AdServer turn on error login? Because when I create a .user.ini file with this content, it's not logging anything

log_errors = 1
error_reporting = E_ALL & ~E_DEPRECATED
error_log = /hosting/www/mydomain.com/ads/error.log

[jerrry]

edit: I'v tried this sollution (found via Google), but with no success  http://www.teslina.com/en/tutorials/openx/fehlermeldungen-problemlosungen/

[Erik Geurts]

If your web server software is displaying 500 errors, the Apache error log is the place to get details. If this doesn't tell you enough, then your hosting provider should be able to provide more information.

[Guest]

Hi  jerrry,

 

verify  your .htaccess settings

 

 

Similar issue @  http://forum.revive-adserver.com/topic/32-blank-page-on-install/

[jerrry]

Hello, Chinnu G,

I don't have any .htaccess file in the "root" folder. I tried everything what I found via Google (for fixing this problem), but with no success

[Guest]

Hi  jerrry ,

 

 

I don't have any .htaccess file in the "root" folder.

 

oh ok , what about your directory permissions

[jerrry]

Hello, I set these permissions for my clean installation of Revive AdServer

 

CHMOD 777 for

/var 
/www/images
/www/admin/plugins
/plugins

 

 

and 644 for

/var/YourDomainName.conf.php

(double checked)

 

You can check my installation at (link removed :-) ). After log in (as a default manager) try to switch to Statistics tab and you will see Error 500

[Guest]

Hi

 

Yes , I have checked ,  it shows  Error 500: Internal server error

 

your  directory permissions are ok

 

have you  customized anything in

stats.php & campaign-banners.php

else any files related

[jerrry]

Hello, no, I didn't change anything in theese files, just simply made a clean install of Revive Adserver, set CHMOD and nothing more

[jerrry]

Hello again, our hosting provider found what causes that problem – eAccelerator, so we turned it off on our server and everything seems to be working fine yohoo!

[Erik Geurts]

Hello again, our hosting provider found what causes that problem – eAccelerator, so we turned it off on our server and everything seems to be working fine yohoo!

Please note that Revive Adserver should work perfectly fine with eAccelerator, my company uses that on the large hosting platform we operate and it works miracles!

[jerrry]

got it, but I just typed what my webhosting provider said to me. They turn off eAccelerator on our machine and Revive Adserver works like a charm

[vbarlakoski]

I've got that error after upgrading to 3.0. It shows almost everywhere, and i cant manage anything anymore.

 

Here is my error log :

[Sun Feb 02 23:42:35 2014] [error] mod_fcgid: process /www/php5.fcgi(778908) exit(communication error), get unexpected signal 11
[Sun Feb 02 23:42:35 2014] [error] [client 94.26.51.195] File does not exist: /site/public_html/openx/500.shtml, referer: http://[website]/www/admin/affiliate-zones.php
] [notice] EACCELERATOR(778908): PHP crashed on opline 59 of _addLimitation() at /site/public_html/openx/lib/max/SqlBuilder.php:36629336

Thanks!

[vbarlakoski]

It seem i have fixed the problem with this fix : http://outofcontrol.ca/thoughts/comments/openx-causing-segmentation-fault-11-in-php-5-3-6

Maybe it should be fixed in core next update.

 

Thanks!

[chasecmiller]

Sorry for the late response, this was just coming up in my Google results while I was hunting down the same issue.  So, I'll post my fix for this.

My error logging doesn't work, thanks GoDaddy and the hiding of errors in Revive.

The problem was boiling down to a short piece of code in /lib/OA/Admin/Statistics/Common.php in the function _removeDuplicateParams

The issue coming up was the use of !strstr($link, $value) breaking with their input.   They were taking a foreach loop and iterating.  I just cleaned the code up a bit.  Not sure if strstr is necessary there at all, but it was breaking.  Might need reimplemented at a later time.  Recommendation is replacing with this function, give it a shot.

 

This wasn't a copy and paste since it's on the other screen, but not seeing any typos in my proof read.

 

function _removeDuplicateParams($link) {

if (empty($link)) {

return $this->aPageParams;

}

$aNewParams = array_filter($this->aPageParams);

unset($aNewParams['entity'], $aNewParams['day']);
return $aNewParams;

}

[aamsuzon]

OpenX: Blank Statistics Page. Fixed Solution 

 

 

Try to see this article may be solve your problem and save many time 

 

 

http://androidstudiodevelop.blogspot.com/2014/09/openx-blank-statistics-page-fixed.html

[Gideon]

Hello, I dont know why i cant make new topic 

so hope this title same wiith me. but when i try access invocation i got error 

500 Internal Error When try access VideoReport 

any advice ?

 

 

Edited January 11, 2016 by Gideon

[aamsuzon]

Hello 

 

I have an article about this problem. I hope this will help for you and others.

https://www.thedevline.com/openx-blank-statistics-page-fixed/