Cannot get password reset email in time

[scorpio]

For 5 days I have been trying to login into my Adserver hosted edition. I forgot my signup password and have requested a new password each time I have waited and waited but it could be an hour or more before I get the email with the reset password but by that time the link has expired and I have to go through the process again. I am sick of it at this time.

To make matters worse I now see that support if not provided even though I am paying a subscription for this service.

Who can I turn to to get this looked at?
 

[Ian]

hi there,

 

please PM me your e-mail address.

 

[bcodyt]

Getting a security message when I try to log in to my ad server instance. Have yet to receive the password reset email. It's been almost a week now of trying but no emails are coming through.

Can I PM you my email address? I tried sending a PM but it says I'm allowed to send 0 messages a day.

 

Important note about improved password security

Recently, the Revive Adserver software has been updated to a new version, which implements a more modern and much safer method of storing passwords. To be able to log in and continue using Revive Adserver you must set a new password first.

Check your inbox for a password reset email!

A password reset email has been sent to the email address associated with your username. Please open the email, and click the link in it. This will display a screen that enables you to enter your new password.

It can take a few minutes before the email arrives. If you don't see the email in your inbox, make sure to also check your spam folder.

[Ian]

14 hours ago, bcodyt said:

Getting a security message when I try to log in to my ad server instance. Have yet to receive the password reset email. It's been almost a week now of trying but no emails are coming through.

Can I PM you my email address? I tried sending a PM but it says I'm allowed to send 0 messages a day.

 

Important note about improved password security

Recently, the Revive Adserver software has been updated to a new version, which implements a more modern and much safer method of storing passwords. To be able to log in and continue using Revive Adserver you must set a new password first.

Check your inbox for a password reset email!

A password reset email has been sent to the email address associated with your username. Please open the email, and click the link in it. This will display a screen that enables you to enter your new password.

It can take a few minutes before the email arrives. If you don't see the email in your inbox, make sure to also check your spam folder.

Revive Hosted? In that case, yes, you can PM me your email address, else it's useless ?

[ian-mjm]

I am also having this issue Ian vM I can't send you a DM so please can you send me one and then maybe we can get this issue resolved.

Now I cant fix banners on three of my sites