Product Updates in Admin section is failing

[2ge]

Hi all,

 

installed latest 5.0.5, for some reason, when I go to Product Updates I get error message:

You are currently using Revive Adserver v5.0.5 running on nginx 1.14.0, PHP 7.4.4 and MySQL 5.5.5-10.1.35-MariaDB.

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Communication with the update server timed out, so Revive Adserver is not able to check if a newer version is available at this stage. Please try again later.

 

in log I see: 

Apr 17 05:51:18 +0000 OX-5e9943ccd174f [    error]  Sync: No response from the remote XML-RPC server.

 

How I can fix this ?

 

[andrewatfornax]

Hi @2ge,

Is that a persistent error, or did it come good?

The server that provides the remote service needed for this feature appears to be working at the moment for me, so it may have been a transient networking or service issue between your Revive Adserver installation, and our server...

[2ge]

Hi

 

nope, for some reason problem persist

Communication with the update server timed out, so Revive Adserver is not able to check if a newer version is available at this stage. Please try again later.

 

if you send me technical info, I can run some debug, not sure why it is failing