Jump to content

An error occurred while accessing the database

Recommended Posts


Im getting the following error when trying to delete an Advertiser, any help appreciated.

Due to a problem with the database Revive Adserver couldn't retrieve or store data. If this problem is reproducable it might be caused by a bug in Revive Adserver. Please report the following information to the creators of Revive Adserver. Also try to describe the actions that led to this error as clearly as possible.

Version:    Revive Adserver v5.0.4
PHP/DB: PHP 7.1.33 / Unknown 5.7.29-
Page: /revive/www/admin/advertiser-delete.php
 FROM ox_banner_vast_element 
 WHERE (  ox_banner_vast_element.banner_id = 25 )  
    [token] => 0db628f59bd16c759faecfabad0ab24a
    [clientid] => 16
Link to comment
Share on other sites

Hi Andrew,
Thank you for your reply. 
A colleague reported it to me shortly after Revive was upgraded via cPanel >> Softaculous Apps Installer >> Upgrade to 5.0.4 
Before that Revive was fully functional and we were able to delete Advertisers.
As far as I am aware MySQL hasn't been updated or changed, although php has been upgraded.
Current versions are:

PHP Version 5.6.40
MySQL Version 5.7.29
Link to comment
Share on other sites

  • 2 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...