tkat 1 Report post Posted October 29, 2019 The upgrade wizard keeps giving me the message: One or more plugin files couldn't be located, check the install.log file for more information When I check install logs it is unable to locate XML files for any of the installed and working plugins. I know the path to the current install is correct, so am baffled what to do at this point. And the paths the install log lists doesn't reflect the actual location of files as the "extensions" subdirectory is not one levelbelow the Revive installation: Plugin: openXBannerTypes - Unable to locate file: /home/xxx/public_html/Revive/extensions/bannerTypeText/oxText/genericText.delivery.php Plugin: openXDeliveryLimitations - Unable to locate file: /home/xxx/public_html/Revive/www/admin/extensions/Site/lib/updateList.php Would appreciate any insight into what is causing this. Thank you. Quote Share this post Link to post Share on other sites
tkat 1 Report post Posted October 29, 2019 Tried again with absolute addressing. It was still unable to locate XML files of any of the plugins: table prefix: rv_ successfully initialised DB Upgrade verifying/creating constructive tasklist Revive Adserver 4.1.4 detected This version can be upgraded Database settings and permissions are OK Starting file-check for plugins... Plugin: openXAdvancedMobileTargeting - Unable to locate XML files Plugin: openXBannerTypes - Unable to locate XML files Plugin: openXDeliveryLimitations - Unable to locate XML files Plugin: openX3rdPartyServers - Unable to locate XML files Plugin: openXReports - Unable to locate XML files Plugin: openXDeliveryCacheStore - Unable to locate XML files Plugin: openXMaxMindGeoIP - Unable to locate XML files Plugin: openXInvocationTags - Unable to locate XML files Plugin: openXDeliveryLog - Unable to locate XML files Plugin: openXVideoAds - Unable to locate XML files Plugin: apLoader - Unable to locate XML files Plugin: apVideo - Unable to locate XML files Plugin: TrackingPlugin - Unable to locate XML files Finished file-check for plugins Quote Share this post Link to post Share on other sites
andrewatfornax 84 Report post Posted October 30, 2019 Permissions? Quote Share this post Link to post Share on other sites
tkat 1 Report post Posted October 30, 2019 Thanks for your reply, Andrew. Permissions were set to 777 for the Plugins, Var and WWW/Admin/plugins folders. The Images folder had been created outside the Revive installation. We're upgrading from 4.14 to 5.0.0. During the upgrade process we are using the MultiPHP Manager to toggle between our current PHP 5.6 and PHP 7.2 versions. Any other suggestions you can provide as to what could cause this would be very much appreciated! Quote Share this post Link to post Share on other sites
andrewatfornax 84 Report post Posted November 1, 2019 I meant more that the permissions to access the OLD installation were incorrect - the error is stating that it cannot locate the old installation's plugin files, which it needs to do to copy them over to your NEW install (as you may have 3rd party plugins installed). If you've specified the correct path, and that is the path to where the OLD installation plugins are, and the files really are there -- then it has to be a permission issue, the new installation's web server configuration is not allowing access to this path. Quote Share this post Link to post Share on other sites
tkat 1 Report post Posted November 1, 2019 Both the old and new installs are in the same server and domain. Also, I verified that the old install's var, plugins and www/admin/plugin folders are set to 777. However, the subfolders within the admin/plugins folder are all 755. Should those be 777? Also the old install's etc folder, which actually contains the plugin zip files, is 755. Should that be 777 as well? Thanks again! Quote Share this post Link to post Share on other sites
tkat 1 Report post Posted November 2, 2019 Tried again with v. 5.0.1 after changing plugin-related folders in the old install to 777. Upgrade wizard throws off the same error message about being unable to locate one or more plugins. But the debug log presents a different error messages focusing on the package definition files: Nov 01 23:34:54 +0000 OX-5dbcc11e2813c [ error] Failed to find package definition file https://mydomain.com/Revive/plugins/etc/openXAdvancedMobileTargeting.xml Nov 01 23:34:54 +0000 OX-5dbcc11e2813c [ error] Failed to find package definition file https://mydomain.com/Revive/plugins/etc/openXBannerTypes.xml Nov 01 23:34:54 +0000 OX-5dbcc11e2813c [ error] Failed to find package definition file https://mydomain.com/Revive/plugins/etc/openXDeliveryLimitations.xml Nov 01 23:34:54 +0000 OX-5dbcc11e2813c [ error] Failed to find package definition file https://mydomain.com/Revive/plugins/etc/openX3rdPartyServers.xml etc ... Not sure if this is progress? Quote Share this post Link to post Share on other sites
andrewatfornax 84 Report post Posted November 4, 2019 Those don't like like file paths any more - suspect you entered a URL rather than a file path during the upgrade? Quote Share this post Link to post Share on other sites
tkat 1 Report post Posted November 22, 2019 I had tried using the filepath /home/myacct/public_html/revive in earlier attempts with the same results. Tried it again but the sme problem finding the plugin XML files. Any other suggestions would be appreciated. Quote Share this post Link to post Share on other sites
