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Administrator Login loop on upgrade

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Hello Community.

I've been struggling to upgrade my 4.1.4 install to 4.2.1. Following the instructions here https://www.revive-adserver.com/support/upgrading/ has worked great in the past but not today. I get to the second step in running the actual upgrade and I cannot login. I just get dumped back at the same page and asked for my login again.

Having spent too much time already on this, I decided to upgrade to 4.2.0 from 4.1.4 - and following the same instructions etc. worked fine. Then, trying to upgrade from 4.2.0 to 4.2.1 I get the same issue - login loop.

I'm certain my .conf.php file is pointing to the correct database with the correct login. I'm confident the permissions have been properly set on the various folders etc. and I'm confident I have the correct admin password etc. to login to the Ad Server so I am at a loss. Hoping someone has a hint or clue which will help!

Cheers.

Install Log:

Attempting to detect an existing Openads (aka. phpAdsNew) installation...
PAN not detected
Attempting to detect an existing Openads (aka. Max Media Manager 0.1) installation...
MMM v0.1 not detected
Attempting to detect an existing Openads (aka. Max Media Manager 0.3) installation...
MMM v0.3 not detected
Attempting to detect an existing Revive Adserver installation...
Revive Adserver 4.2.0 detected
This version can be upgraded
Starting file-check for plugins...
Plugin: openXBannerTypes - Unable to locate XML files
Plugin: openXDeliveryLimitations - Unable to locate XML files
Plugin: openX3rdPartyServers - Unable to locate XML files
Plugin: openXReports - Unable to locate XML files
Plugin: openXDeliveryCacheStore - Unable to locate XML files
Plugin: openXMaxMindGeoIP - Unable to locate XML files
Plugin: openXInvocationTags - Unable to locate XML files
Plugin: openXDeliveryLog - Unable to locate XML files
Plugin: openXVideoAds - Unable to locate XML files
Finished file-check for plugins
Starting file-check for plugins...
Finished file-check for plugins
=========================================================================
Attempting to detect an existing Openads (aka. phpAdsNew) installation...
PAN not detected
Attempting to detect an existing Openads (aka. Max Media Manager 0.1) installation...
MMM v0.1 not detected
Attempting to detect an existing Openads (aka. Max Media Manager 0.3) installation...
MMM v0.3 not detected
Attempting to detect an existing Revive Adserver installation...
Revive Adserver 4.2.0 detected
This version can be upgraded

Debug Log:

Jul 03 13:11:48 -0700 OX-5d1d0c0444673 [    error]  Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXBannerTypes.xml
Jul 03 13:11:48 -0700 OX-5d1d0c0444673 [    error]  Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXDeliveryLimitations.xml
Jul 03 13:11:48 -0700 OX-5d1d0c0444673 [    error]  Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openX3rdPartyServers.xml
Jul 03 13:11:48 -0700 OX-5d1d0c0444673 [    error]  Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXReports.xml
Jul 03 13:11:48 -0700 OX-5d1d0c0444673 [    error]  Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXDeliveryCacheStore.xml
Jul 03 13:11:48 -0700 OX-5d1d0c0444673 [    error]  Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXMaxMindGeoIP.xml
Jul 03 13:11:48 -0700 OX-5d1d0c0444673 [    error]  Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXInvocationTags.xml
Jul 03 13:11:48 -0700 OX-5d1d0c0444673 [    error]  Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXDeliveryLog.xml
Jul 03 13:11:48 -0700 OX-5d1d0c0444673 [    error]  Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXVideoAds.xml

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I am having the exact same problem upgrading from revive 4.14 to 4.21. I installed PHP 7.2, apache and mysql. In the following configuration:

Apache/2.4.39 (Amazon) PHP/7.2.19

Mysql 5.6

I know the configuration is the correct file in the correct location. I get through the install first screen and get the login screen. If I put in the correct id and password, it goes back to the login screen with no errors. If I put in the incorrect id or password, I get the message:

"The username and/or password were not correct. Please try again."

I can't get past 2 in the "Upgrading to Revive Adserver 4.2.1" wizard.

Chrome developer tools shows one cookie: ox_install_session_id - no others.

Should I downgrade PHP? Should I install version 4.2.0 first?

Please advise.

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Just noticed in the log files in the original post that there are lines like this:

Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXBannerTypes.xml

They don't look right - is that really the correct path to the location of Revive Adserver 4.2.1?

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Based on your message, I noticed the following in the debug.log this morning:

Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXBannerTypes.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLimitations.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openX3rdPartyServers.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXReports.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryCacheStore.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXMaxMindGeoIP.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXInvocationTags.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLog.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXVideoAds.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXBannerTypes.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLimitations.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openX3rdPartyServers.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXReports.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryCacheStore.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXMaxMindGeoIP.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXInvocationTags.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLog.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXVideoAds.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXBannerTypes.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLimitations.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openX3rdPartyServers.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXReports.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryCacheStore.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXMaxMindGeoIP.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXInvocationTags.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLog.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXVideoAds.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXBannerTypes.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLimitations.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openX3rdPartyServers.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXReports.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryCacheStore.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXMaxMindGeoIP.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXInvocationTags.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLog.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXVideoAds.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXBannerTypes.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLimitations.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openX3rdPartyServers.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXReports.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryCacheStore.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXMaxMindGeoIP.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXInvocationTags.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLog.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXVideoAds.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXBannerTypes.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLimitations.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openX3rdPartyServers.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXReports.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryCacheStore.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXMaxMindGeoIP.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXInvocationTags.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLog.xml
Sep 04 12:22:09 +0000 OX-5d6fac71918e0 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXVideoAds.xml
Sep 04 12:22:12 +0000 OX-5d6fac74d2638 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXBannerTypes.xml
Sep 04 12:22:12 +0000 OX-5d6fac74d2638 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLimitations.xml
Sep 04 12:22:12 +0000 OX-5d6fac74d2638 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openX3rdPartyServers.xml
Sep 04 12:22:12 +0000 OX-5d6fac74d2638 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXReports.xml
Sep 04 12:22:12 +0000 OX-5d6fac74d2638 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryCacheStore.xml
Sep 04 12:22:12 +0000 OX-5d6fac74d2638 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXMaxMindGeoIP.xml
Sep 04 12:22:12 +0000 OX-5d6fac74d2638 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXInvocationTags.xml
Sep 04 12:22:12 +0000 OX-5d6fac74d2638 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXDeliveryLog.xml
Sep 04 12:22:12 +0000 OX-5d6fac74d2638 [    error]  Failed to find package definition file /var/www/html/adserver/plugins/etc/openXVideoAds.xml
=======

Also, the /var/www/html/adserver/plugins/etc directory is completely empty (except for .htaccess) in both my installation and in the 4.21 distribution package I downloaded.

 

 

 

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I figured it out. I was installing the upgrade on a new AWS instance so that I wouldn't interrupt the old one. I found that it was still requiring HTTPS but I didn't have a cert on that server. By going into the host.domain,conf.php and changing requireSSL=1 to =0, that fixed my issue.

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On 9/3/2019 at 6:17 PM, andrewatfornax said:

Just noticed in the log files in the original post that there are lines like this:

Failed to find package definition file /home/%clientname%/public_html/openx-421/plugins/etc/openXBannerTypes.xml

They don't look right - is that really the correct path to the location of Revive Adserver 4.2.1?

Yes, that is the correct path. This is an old install from when Revive was called OpenX so I've stuck with the naming convention. Doing everything the same but upgrading to 4.20 it worked. Moving to 4.21 I get the login loop.

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1 minute ago, andrewatfornax said:

I meant more that the directory includes "%clientname%" in it.

That looks like it's supposed to be a variable that hasn't been replaced correctly. Is that really the literal name of the directory?

Nah, that's just my attempt to obfuscate the name of the client I am working for. 😉

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On 9/4/2019 at 10:03 PM, mitchems said:

Also, the /var/www/html/adserver/plugins/etc directory is completely empty (except for .htaccess) in both my installation and in the 4.21 distribution package I downloaded.

That definitely sounds like a good starting point, then. The plugins/etc directory should not be empty in the existing installation that you are attempting to upgrade from.

You may need to go back to the existing installation, and resolve the issue with the plugins there (there are details on how to do that in the troubleshooting documentation on our site) before attempting the upgrade again.

The upgrade process expects your existing installation's plugins to be present, and copies them over from there as part of the upgrade process. (We do this because you may have 3rd party plugins installed that Revive Adserver otherwise wouldn't know about; if we didn't copy them over, all those 3rd party plugins would be missing after ever upgrade.)

On 9/14/2019 at 2:33 AM, Artistan said:

I am having the same looping issue, NOT SSL

requireSSL=0 . and it is still looping.

Then you might have the same problem, or you might not, because you don't really give us any details about your problem other than "me too".

You might be better off starting a new thread that provides some details about exactly what you did to get the issue you have, and provide some details about what you have tried/what you see in the logs.

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