chrisA Posted April 24, 2019 Report Share Posted April 24, 2019 Hi, i'm trying to install the 4.2 update, and i have this problème on screen 3 when validated (Administrator Username, password...): Is there a bug or a mistake from me ? An error occurred while accessing the databaseDue to a problem with the database Revive Adserver couldn't retrieve or store data. If this problem is reproducable it might be caused by a bug in Revive Adserver. Please report the following information to the creators of Revive Adserver. Also try to describe the actions that led to this error as clearly as possible. Version: Revive Adserver v4.2.0 PHP/DB: PHP 7.1.26 / Unknown 5.6.43-log Page: /adserveur_new/www/admin/install.php Error: Query: INSERT INTO rv_users (contact_name , email_address , username , password , language , default_account_id , date_created , email_updated ) VALUES ('Administrator' , 'email...' , 'admi...' , 'b69390caf742f21...60b6b646f03' , 'fr' , 10 , '2019-04-24 09:06:41' , '2019-04-24 09:06:41' ) $_POST: Array ( [_qf__install-config-form] => [action] => configuration [moreFieldsShown] => 0 [previousPath] => /home/villagg/www/adserveur [adminName] => admin.. [adminPassword] => ... [adminPassword2] => ... [adminEmail] => email [adminLanguage] => fr [prefsTimezone] => Europe/Paris [webpathAdmin] => ... [webpathDelivery] => ... [webpathImages] => ... [webpathDeliverySSL] => ... [webpathImagesSSL] => ... [storeWebDir] => ... [save] => Continue » ) $_GET: Empty Quote Link to comment Share on other sites More sharing options...
andrewatfornax Posted April 24, 2019 Report Share Posted April 24, 2019 You say, trying to install the update... Just to clarify, are you trying to perform a clean install, or are you trying to upgrade an existing installation? Quote Link to comment Share on other sites More sharing options...
chrisA Posted April 24, 2019 Author Report Share Posted April 24, 2019 It's an upgrade of an existing installation. Quote Link to comment Share on other sites More sharing options...
tuxsoul Posted April 24, 2019 Report Share Posted April 24, 2019 8 hours ago, chrisA said: It's an upgrade of an existing installation. Hello, Yesterday, I updated my installation of revive-adserver, from version 4.1.4 to version 4.2.0, after uploading the new files no update screen appeared, and I have not seen any error message or problem in the application, the only detail is the message in the update section (www/admin/updates-product.php): He is currently using Revive Adserver v4.2.0 (warning: database is stamped as v4.1.4) running under Apache, PHP 7.1.14 and MySQL 5.6.41-84.1. Sorry my english is bad. Saludos :-) ... Quote Link to comment Share on other sites More sharing options...
Erik Geurts Posted April 26, 2019 Report Share Posted April 26, 2019 That is not the correct process for upgrading. You should not just upload the new files overwriting the existing files. The upgrade process is described in full detail here: https://www.revive-adserver.com/support/upgrading/ Quote Link to comment Share on other sites More sharing options...
andrewatfornax Posted April 29, 2019 Report Share Posted April 29, 2019 On 4/24/2019 at 9:08 PM, chrisA said: It's an upgrade of an existing installation. Hi @chrisA, No worries, thanks for confirming. In that case, I would ask that you please double-check the upgrade instructions - it looks to me like you were maybe performing a clean install, but trying to do that into an existing database, instead of taking the required steps to get Revive Adserver to recognise that it's an upgrade, rather than a clean install. HTH! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.