Ken Posted April 12, 2018 Report Share Posted April 12, 2018 We run a number of campaigns and none of them allow us to ad or edit html banners. All other types of banner work. We did an upgrade as well, and existing html banners can't be edited either. For example, if we click to add a new banner we end up on a link like this domain.com/www/admin/banner-edit.php?clientid=1&campaignid=1 I can choose any banner type from the dropdoan and edit it. If I choose html from the dropdown, I get redirected to the admin dashboard domain.com/www/admin/dashboard.php Any ideas why only html banners can't be added or edited? Thanks Quote Link to comment Share on other sites More sharing options...
andrewatfornax Posted April 17, 2018 Report Share Posted April 17, 2018 Sounds like the plugin might be missing or faulty, or there's a DB issue. See our troubleshooting FAQ on RA being broken. Quote Link to comment Share on other sites More sharing options...
Ken Posted April 17, 2018 Author Report Share Posted April 17, 2018 Thanks. I had read the FAQ. I'm concerned about removing then reinstalling the banners plugin as we have a lot of non-html banners being served. If I uninstall the plugin I assume I'll lose what's there now. Thanks again, Ken Quote Link to comment Share on other sites More sharing options...
andrewatfornax Posted April 19, 2018 Report Share Posted April 19, 2018 Hi Ken, Ah, okay. If the banner is installed already, and is generally working, then I would not uninstall the plugin and re-install (at least, not in the production environment without having a backup in place, and having tested the process out in your staging environment). What about the database? Has that been checked for consistency issues etc? Quote Link to comment Share on other sites More sharing options...
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