Upgraded from 4.0.0 to 4.0.1 no plugins

[prophoto]

Getting multiple errors after upgrade on plugins. Went thorugh both of these pages but troubleshooting steps do not help or do not apply.

https://documentation.revive-adserver.com/display/DOCS/Plugins+Incorrectly+Upgraded
https://documentation.revive-adserver.com/display/DOCS/Plugins+Missing+or+Disabled

Issues:

Plugin disable buttons do not work.
on /www/admin/maintenance-plugins.php page I get the following errors
oxHtml: is configured as installed but not found to exist 
oxText: is configured as installed but not found to exist 
Client: is configured as installed but not found to exist 
Geo: is configured as installed but not found to exist 
Site: is configured as installed but not found to exist 
Time: is configured as installed but not found to exist 
ox3rdPartyServers: is configured as installed but not found to exist 
oxReportsStandard: is configured as installed but not found to exist 
oxReportsAdmin: is configured as installed but not found to exist 
oxCacheFile: is configured as installed but not found to exist 
oxMemcached: is configured as installed but not found to exist 
oxMaxMindGeoIP: is configured as installed but not found to exist 
oxInvocationTags: is configured as installed but not found to exist 
oxDeliveryDataPrepare: is configured as installed but not found to exist 
oxLogClick: is configured as installed but not found to exist 
oxLogConversion: is configured as installed but not found to exist 
oxLogImpression: is configured as installed but not found to exist 
oxLogRequest: is configured as installed but not found to exist 
vastInlineBannerTypeHtml: is configured as installed but not found to exist 
vastOverlayBannerTypeHtml: is configured as installed but not found to exist 
oxLogVast: is configured as installed but not found to exist 
vastServeVideoPlayer: is configured as installed but not found to exist 
videoReport: is configured as installed but not found to exist 

 

On plugins page I get these errors

Failed to find package definition file /plugins/etc/openXVideoAds.xml 
Failed to find package definition file /plugins/etc/openXDeliveryLog.xml 
Failed to find package definition file /plugins/etc/openXInvocationTags.xml 
Failed to find package definition file /plugins/etc/openXMaxMindGeoIP.xml 
Failed to find package definition file /plugins/etc/openXDeliveryCacheStore.xml 
Failed to find package definition file /plugins/etc/openXReports.xml 
Failed to find package definition file /plugins/etc/openX3rdPartyServers.xml 
Failed to find package definition file /plugins/etc/openXDeliveryLimitations.xml 
Failed to find package definition file /plugins/etc/openXBannerTypes.xml 

 

Uninstall plugin button does not work

Uploading a new plugin from full 4.0.1 zip package (etc/plugins folder) results in this error

Plugin with this name is already installed openXReports 
The uploaded file did not pass security check 
The uploaded file openXReports.zip was not unpacked 

[prophoto]

It seems the 'import code' button does work except for openX3rdPartyServers. Did I read somewhere that this plugin is defunct? How do I completely remove it if so?

You need to update your tutorials and include how/when to use the Import button instead of the install button! Spent WAAAYYY too long on this...

[andrewatfornax]

Hi @prophoto,

Thanks for the feedback. The hard part is that it's rare that anyone who hits this problem can actually provide reliable steps to reproduce the issue, so it's hard for us to reproduce it, and therefore develop absolutely perfect documentation on how to fix the issue! Certainly, I have upgraded Revive Adserver several thousand times (literally), and if I follow the steps, I have never run into the issue of having problems with the plugins.

On the page at https://documentation.revive-adserver.com/display/DOCS/Plugins+Incorrectly+Upgraded (which seems to be the most likely one for you, given that you had problems with the plugins after upgrading), it does say to use the Import button, not the install button - and you have advised above that the Import button was the one that worked for you (with the exception of one plugin), so, I'm not sure how we could update the documentation! What was it on that page that you found confusing, and what led you to think that the Install button should be used?

 

The openX3rdPartyServers plugin is still part of the standard installation: https://documentation.revive-adserver.com/display/DOCS/Standard+Plugins

Can you please provide more information about what state this one plugin is in?

[stdout]

This exact thing is happening to me, as well, except I am running with a fresh install of 4.0.1.

Under Configuration/Maintenance/Plugins I see in a red box:

Client: is configured as installed but not found to exist 
Geo: is configured as installed but not found to exist 
Site: is configured as installed but not found to exist 
Time: is configured as installed but not found to exist 
oxCacheFile: is configured as installed but not found to exist 
oxMemcached: is configured as installed but not found to exist 

The issue is that much functionality is missing, and the plugins came in disabled by default. I was able to enable the six main plugins but the "Groups" plugins have several that are disabled and I cannot find a way to enable them. Clearly something is broken with this fresh install and I'm working to uncover where the problem is.

If it means anything, I am using Centos 7 which has an old version of php (5.3.3).

[andrewatfornax]

Hi @stdout,

Yes, that version of PHP definitely means something - it's not supported by 4.0.1:

https://www.revive-adserver.com/support/requirements/

[prophoto]

I'm running php 5.6 and apache 2.4 on Centos 7 if it matters...

[andrewatfornax]

Hi @prophoto,

Okay! In which case, I think the last time we were talking about this above, I was asking for more details, both about what in the documentation was confusing (given that the documentation says to do the thing that you found that worked, for the most part), and about the state of the one plugin that the instructions didn't work for.

Thanks.

[prophoto]

IMO the docs need much more detail on when to use one button or the other. It may be clear to you but not to a first time user or someone that doesn't know the difference. openX3rdPartyServers is in a disabled state and I have this error.

Failed to find package definition file /plugins/etc/openX3rdPartyServers.xml 

[andrewatfornax]

Hi @prophoto,

Thanks for the feedback, but again, I'm not sure where more information could be added. I appreciate it's not easy, but I still think that if the docs are ready fully and carefully, then they do explain which option to work.

It sounds to me like the plugin isn't missing or disabled - it's there and enabled? If that's the case, then https://documentation.revive-adserver.com/display/DOCS/Plugins+Incorrectly+Upgraded is the guide that you want, in which case, the option to use is the Import (code only) button.