Steve Posted November 10, 2016 Report Share Posted November 10, 2016 Hi There. We've recently migrated Revive to a new hosting server and upgraded to the latest version. All seemed to be working correctly after that but we seem to be getting errors on edits we're trying to make. Trying to upload a new image to a banner actually only clears the existing image. A message is displayed that the banner has been updated, but the image displays 'no file selected'. We also see a warning message on login as follows: 'Error: File permission errors detected. These may impact the accurate delivery of your ads. See the debug.log file for the list of unwritable files'. However on reviewing the log file we see no obvious record of file permission errors. We have also checked the new hosting server and ensured that file permissions are set to 775 for all files and that there's nothing preventing files from being modified. Please could you advise what the issue may be? Thanks Quote Link to comment Share on other sites More sharing options...
Ian Posted November 10, 2016 Report Share Posted November 10, 2016 Make sure your /pathtorevive/www/images/ folder is writable. e.g. : chmod 775 /pathtorevive/www/images/ Quote Link to comment Share on other sites More sharing options...
Steve Posted November 10, 2016 Author Report Share Posted November 10, 2016 Hi Ian. I confirm the permissions for that folder (and all others) is 775. Any other ideas? Quote Link to comment Share on other sites More sharing options...
Ian Posted November 10, 2016 Report Share Posted November 10, 2016 Hi Steve, you can check the var/debug.log file if there is anything useful in there Quote Link to comment Share on other sites More sharing options...
Steve Posted November 10, 2016 Author Report Share Posted November 10, 2016 Hi Ian. We don't see anything obviously indicating a permissions issue in the log. what should we look out for? Quote Link to comment Share on other sites More sharing options...
Ian Posted November 10, 2016 Report Share Posted November 10, 2016 The list of unwritable files should be written in there, e.g. : Unwritable file /folder/file It logs that every time an error like that occurs, if it does not, it's possible that writing in debug.log is also not possible. Try reviewing your complete Revive path if your httpd can write in there. I've no idea how your setup is, so it's hard for me to guess what the exact settings should be :) Quote Link to comment Share on other sites More sharing options...
Steve Posted November 10, 2016 Author Report Share Posted November 10, 2016 i can't find any reference to the word 'unwritable' in the log. However there are other records in the log for today and going back every day to last week when we migrated. E.g, as below: Nov 10 14:07:04 +0000 OX-58247f0870d44 [ info] Running Automatic Maintenance Task Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Running Maintenance Engine Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Running Maintenance Statistics Engine Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OX_Maintenance_Statistics_Task_SetUpdateRequirements Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] - Maintenance statistics will be run Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] - The intermediate table statistics will be updated Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] - The final table statistics will be updated Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OX_Maintenance_Statistics_Task_SetUpdateRequirements Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OX_Maintenance_Statistics_Task_MigrateBucketData Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] - The rv_data_bkt_a table is a raw data table. Data logged in real-time, not operation intervals. Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] - Accordingly, pruning of the rv_data_bkt_a table will be performed based on data that has a logged date between Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] 2016-11-10 13:00:00 UTC and 2016-11-10 13:59:59 UTC Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] - The rv_data_bkt_a_var table is a raw data table. Data logged in real-time, not operation intervals. Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] - Accordingly, pruning of the rv_data_bkt_a_var table will be performed based on data that has a logged date between Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] 2016-11-10 13:00:00 UTC and 2016-11-10 13:59:59 UTC Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OX_Maintenance_Statistics_Task_MigrateBucketData Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OX_Maintenance_Statistics_Task_DeDuplicateConversions Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OX_Maintenance_Statistics_Task_DeDuplicateConversions Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OX_Maintenance_Statistics_Task_ManageConversions Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OX_Maintenance_Statistics_Task_ManageConversions Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OX_Maintenance_Statistics_Task_SummariseFinal Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OX_Maintenance_Statistics_Task_SummariseFinal Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OX_Maintenance_Statistics_Task_LogCompletion Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OX_Maintenance_Statistics_Task_LogCompletion Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OX_Maintenance_Statistics_Task_ManageCampaigns Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] - Managing (activating/deactivating) campaigns Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OX_Maintenance_Statistics_Task_ManageCampaigns Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Maintenance Statistics Engine Completed (Started at 2016-11-10 14:07:04 UTC) Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Running Maintenance Priority Engine Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OA_Maintenance_Priority_AdServer_Task_GetRequiredAdImpressionsLifetime Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OA_Maintenance_Priority_AdServer_Task_GetRequiredAdImpressionsLifetime Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OA_Maintenance_Priority_AdServer_Task_GetRequiredAdImpressionsDaily Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OA_Maintenance_Priority_AdServer_Task_GetRequiredAdImpressionsDaily Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OA_Maintenance_Priority_AdServer_Task_AllocateZoneImpressions Nov 10 14:07:04 +0000 OX-maintenance-58247f0870d44 [ info] - Selecting Zones forecasts for all managers for OI from 2016-11-10 14:00:00 to 2016-11-10 14:59:59 Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Inserted 1342 rows in the table tmp_ad_zone_impression Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OA_Maintenance_Priority_AdServer_Task_AllocateZoneImpressions Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OA_Maintenance_Priority_AdServer_Task_PriorityCompensation Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] - Selecting Zones forecasts for all managers for OI from 2016-11-10 14:00:00 to 2016-11-10 14:59:59 Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OA_Maintenance_Priority_AdServer_Task_PriorityCompensation Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OA_Maintenance_Priority_AdServer_Task_ECPMforContract Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] - Selecting All Managers Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] - Selecting active campaigns with priority = '9' for manager 1 Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] - Selecting active campaigns with priority = '8' for manager 1 Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] - Selecting active campaigns with priority = '7' for manager 1 Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] - Selecting active campaigns with priority = '6' for manager 1 Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OA_Maintenance_Priority_AdServer_Task_ECPMforContract Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Task begin: OA_Maintenance_Priority_AdServer_Task_ECPMforRemnant Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] - Selecting Managers with ECPM priority campaigns running Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Task complete: OA_Maintenance_Priority_AdServer_Task_ECPMforRemnant Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Maintenance Priority Engine Completed (Started at 2016-11-10 14:07:04 UTC) Nov 10 14:07:05 +0000 OX-maintenance-58247f0870d44 [ info] Maintenance Engine Completed (Started at 2016-11-10 14:07:04 UTC, taking 00:00:01) Nov 10 14:07:05 +0000 OX-58247f0870d44 [ info] Automatic Maintenance Task Completed Quote Link to comment Share on other sites More sharing options...
Ian Posted November 10, 2016 Report Share Posted November 10, 2016 Yeah that surely seems okay, can't tell you what the exact issue is then from this part of the screen :) Quote Link to comment Share on other sites More sharing options...
Steve Posted November 10, 2016 Author Report Share Posted November 10, 2016 I've uploaded the full log file here if you'd like to review. But it just shows that 'maintenance task' every hour and no mention of unwritable. Any other suggestions? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.