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HTML5 banner showing up on website but not in Revive


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So a client send us a third-party tracking code snippet which I have in Revive - it is linked to a zone and appears well enough on our website - but the banner itself does not appear in its proper banner section in its corresponding campaign in Revive.


Any ideas why this might happen?




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5 hours ago, Erik Geurts said:

If I understand correctly, the banner using third party code appears OK on your website, but it doesn't show up as a preview inside your Revive Adserver ad management screen?

That is correct. The HTML5 banner is not showing up in Revive at all.

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