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warmbells

Cannot log in to adserver

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Hi,

 

Tonight I cannot log in to my adserver. I have just had a problem with my computer and the browser. Now when I get to the log in page it will not accept my username and password. Any ideas how I can get back into the adserver?

 

Thanks,

Gerald

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Thanks for the reply,

I had a power outage, but I am wondering if there is a coincidence and the database has gotten corrupted as when I tried to retrieve the password I keep getting an error that the email address is not recognised. Is there any way to fix the database? I cannot try to login from another computer. I think that I am not using the latest version, would an upgrade help?

Gerald

 

log in.png

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How would a power outage on your computer affect the server?

Are your ads still delivering?

If there was a power outage on the server, then yes, this can have affected the database. I would recommend contacting your hosting provider and asking them to check things for you.

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