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Sql Permission Error On Upgrade (Heart Internet)

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I installed the Revive Adserver a one click install through my ISP Heart Internet. This has however installed an older 
version and I am trying to upgrade to the newest version.
On running the upgrade installer I'm getting an error (see screenshot also) which is not letting me complete the 
upgrade due to a MYSQL user permission error, however I can't see anywhere in PHPMYADMIN 
where I can change permissions
In the Revive Adserver documentation under upgrading it says the following "Create this new 
database, and also make sure that the MySQL user “revive_adserver” has “all privileges” on the new 


Please help

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